TECHSOFT Monitoring and Managed Services

Not performing regular and proactive maintenance of your computer systems, be it desktops or servers, is a major cause of problems such as viruses, spyware, machines running slow and overall network downtime. The productivity costs for downed and slow computers can be staggering. SMBs report an average of 50 hours of lost productivity a year per employee.

That's why, at the heart of TECHSOFT's IT solutions is a low-cost, fixed-fee service that proactively monitors and maintains your servers and desktops with the goal of minimizing the IT problems you face - leading to less downtime, increased end user productivity and lower technical support costs.

Key Benefits of Remote Server Monitoring:

• Provides advanced warning of hardware failure
• Increases system availability and performance
• Reduces downtime cost, improves productivity
• Allows for trend analysis
• Enables fast action if there is a security breach
• Rapid response to IT failures
• Process efficiency around notification, remote troubleshooting
• Freedom for your staff to focus on strategic initiatives

Email Services
TECHSOFT's Secure Exchange Hosting with Shoreline™ simplifies the setup, provisioning and management of Microsoft Exchange, utilizing our comprehensive architecture with the reliability and performance of Akamai's infrastructure. Stability Networks' SecureTide™ spam and virus protection service surrounds our Hosted Exchange, providing comprehensive protection.

TECHSOFT Server Watch - is a 24/7 server monitoring and management system that includes monitoring, analysis, and issue escalation based on categorized (critical and non-critical) alerts.

• 24/7 Server Monitoring
• Alert Classification (Critical, Non-Critical)
• Alert Analysis, Filtering, and Notification
• Patch Management
• Antivirus Monitoring
• Remote Control Access for Server Maintenance and Support
• Performance and Alert Monitoring for:
• Hardware (Memory, Disk, CPU)
• Windows Server
• Active Directory
• Microsoft Exchange
• SMTP Server
• Microsoft SQL Server
• BlackBerry Server

TECHSOFT Desktop Watch - A preventative maintenance system for desktop and laptop computers that proactively monitors and manages the most challenging issues related to everyday computer usage.

• Antivirus Management
• Spyware Blocking and Removal
• Tracking of All Monitored Software and Hardware
• Patch and Update Management
• Temporary File and Internet Debris Cleanup
• Remote Access for Desktop/Laptop Maintenance and Support
• An Advanced Scripting Engine