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INFORMATION TECHNOLOGY SERVICES SKILL CATEGORY DESCRIPTIONS
Program Manager Responsibilities - Provide overall direction of all
phases of IT professional services. Oversee all aspects of IT
contract performance (e.g., technical, administrative, financial,
etc.). Interface with the customer to ensure contractual conformity.
Qualifications -
Bachelor’s Degree from an accredited college or university in
computer science, electrical/electronic engineering, related
technical field, or equivalent. Must have demonstrated experience in
the management of groups of 10 or more. Must have at least 10 years
of experience in providing management and technical direction to
complex tasks and task personnel. Significant demonstrated
experience may be considered in lieu of a Bachelor’s Degree.
 GSA
Labor Rate
Project Manager
Responsibilities - Under limited supervision, provide
overall direction of IT-related project level activities. Provide
management and technical guidance to IT project members. Must posses
a high degree of analytical skill relating to IT functional
requirements, system requirements, and implementation to facilitate
problem solving.
Qualifications-
Bachelor’s Degree from an accredited college or university in
computer science, electrical/electronic engineering, related
technical field, or equivalent. Must have at least 8 years of
experience in providing management and technical direction to
complex tasks and task personnel. Significant demonstrated
experience may be considered in lieu of a Bachelor’s Degree.
GSA
Labor Rate
Network Engineer
Responsibilities - Monitor hardware functions of networks to
ensure proper configuration and operation. Manage and troubleshoot
LAN/MANWAN network operation. Install networks, existing network
enhancements, and upgrades.
Qualifications -
Bachelor’s Degree from an accredited college or university in
computer science, electrical/electronic engineering, related
technical field, or equivalent and minimum of three years designing,
installing, and maintaining networked systems. Certification as a
network engineer (e.g., Novell CNE/Microsoft CSE) and an additional
three years experience may be substituted for degree.
GSA
Labor Rate
Senior Software Engineer
Responsibilities - Without supervision, perform difficult and complex software engineering
assignments relative to the modification and/or development of
software systems. Formulates and develops systems or subsystems
architecture, requirements, and design documents. Performs software
algorithm development, design, coding, and documentation work of
systems. Evaluates subcontractor software activities, so as to
ensure compliance with software engineering standards.
Qualifications - Master’s Degree from an accredited
college or university in computer science, electrical/electronic
engineering, related technical field, or equivalent and at least
four years experience in software development. Significant
demonstrated experience may be substituted in lieu of a Master’s
Degree.
GSA
Labor Rate
Software Engineer
Responsibilities - Under limited supervision, in performs difficult and complex software
engineering assignments relative to the modification or development
of software systems. Formulates and develops systems or subsystems
architecture, requirements, and design documents. Performs software
algorithm development, design, coding, and documentation work of
systems.
Qualifications -
Bachelor’s Degree from an accredited college or university in
computer science, electrical/electronic engineering, related
technical field, or equivalent and at least two years experience in
software development.
GSA
Labor Rate
Senior Database Engineer
Responsibilities - Independently apply technical expertise
in database design and complex system analysis. Perform data base administration.
Recommend the selection of database management systems. Advise database developers
of appropriate design and programming standards while ensuring compliance.
Coordinate and execute procedures for transfer of modules to
and from the production environment. Demonstrate a solid understanding of the
relational, hierarchical and network database management system models.
Qualifications - Bachelor’s Degree from an accredited
college or university in computer science, electrical/electronic
engineering, related technical field, or equivalent.
GSA
Labor Rate
Database Engineer
Responsibilities - Apply technical expertise in the
resolution of database design and complex system analysis, design
and programming for database applications. Perform database
administration. Support the selection of database management
systems for applications and evaluate hardware/software tools.
Coordinate and execute procedures for transfer of modules to and
from the production environment.
Qualifications - Bachelor’s Degree from
an accredited college or university in computer science,
electrical/electronic engineering, related technical field, or
equivalent. Three years of experience analyzing, planning
for, developing, integrating, and maintaining software systems and
database design.
GSA
Labor Rate
Quality Assurance Engineer
Responsibilities
- Work independently while performing QA testing and analysis to
ensure compliance to customer specifications. Review test
procedures. Aid in test documentation. Analyze test data to
determine test has demonstrated desired performance. Conduct
in-process reviews of work products and processes at key points
throughout the development and maintenance effort.
Qualifications -
Bachelor’s degree from an accredited college or university or
equivalent. Meticulous attention to detail and strong English skills
are a must.
GSA
Labor Rate
Senior Instructional Systems Designer
Responsibilities - Coordinate multi-discipline
team involved in development of various training/instructional
media, to include but not be limited to computer-based training (CBT),
web-based training (WBT), and electronic performance support systems
(EPSS). Independently
design courses and write storyboards. Design courseware for podium-based, server-based, and
standalone (e.g. CD) delivery. Manage, coordinate, and develop training under customer
standards. Be familiar
with virtual reality training concepts and tools.
Qualifications - A
Master’s Degree in Education, Instructional Design, or a related
discipline. Minimum of five years experience in course design and
development, with specific emphasis on multimedia design and
web-based delivery.
GSA
Labor Rate
Senior Training Specialist
Responsibilities - Perform system analysis for complex classes including training surveys, developing training plans, constructing training materials and conduct user training. Recommend optimization of training resources. Independently perform training within area of expertise and supervise subordinates.
Qualifications - Bachelor’s degree from an accredited college or university in related technical field, or equivalent, and five years experience in area of expertise. A combination of ten years training and professional experience may be substituted in lieu of degree.
GSA
Labor Rate
Graphic Artist
Responsibilities –Provide advanced page design, illustration and commercial production support. Demonstrate knowledge of available software graphic tools, multimedia applications, and web delivery.
Qualifications – Associates degree in related discipline or equivalent. Two to five years experience in the design and preparation of both hard copy and soft copy graphics. Be proficient in Adobe Photoshop, Illustrator, Corel Draw, Creating Animations, 3D objects and text and demonstrate RGB and CMYK knowledge.
GSA
Labor Rate
Senior Administrative Specialist*
Responsibilities - Oversee day-to-day administrative operations concurrent with the execution of IT contracts. When required, interface between the IT program manger and IT customer to maintain data flow and optimize coordination. Generate visit requests, clearance certifications, and other high level correspondence. Assist in obtaining IT contract data and documentation. Sold in conjunction with other IT labor categories when IT administrative support is required.
Qualifications - High School Diploma or equivalent. Six years clerical or word processing experience. Demonstrate proficiency in MS Office to include MS Word, Excel, PowerPoint, and other office management software.
GSA
Labor Rate
Administrative Specialist*
Responsibilities - Assist the IT Program Manager and Project Manager in tracking expenditures and timelines with spreadsheet applications created in the execution of IT contracts. Assist in obtaining IT contract data and documentation. Sold in conjunction with other IT labor categories when IT administrative support is required.
Qualifications - High School Diploma or equivalent. Four years clerical or word processing experience. Demonstrate proficiency in MS Office to include MS Word, Excel, PowerPoint, and other office management software.
GSA
Labor Rate
* Non-professional labor categories. These labor categories are used to support other professional services and cannot be purchased separately.
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